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Combining the spirit of achievement with human and social values has always been a priority at SciCan. Add to this our proven track record of innovation, high quality and dependability, and you’ll find a powerful combination that has ensured our growth as a company. We maintain our position as a leader in the health care industry by using a management structure that balances trusting relationships with a creative, dynamic environment.

Being a member of the SciCan family means taking an interest in exploring new paths and using your leadership and strategic planning skills. If you thrive in an exciting, active environment and value quality of life as much as quality of work, we’d like to hear from you. Feel free to send us your resume to if you’re interested in pursuing an opportunity with SciCan in the future.

Available Positions:

Bench/Field Technician

Job Summary

This position is responsible for providing technical support to COLTENE SciCan Dental / Medical customers. General responsibilities include (but are not limited to); repair customer units, provide phone/email support, support installations, perform preventative maintenance, provide repair estimates, participate in technical discussions, and deliver training as required.

Core Competencies:

  • Customer focused: dedicated to meeting customer expectations and requirements
  • Ability to troubleshoot analyze and apply logic to solve difficult problems with effective solutions
  • Communication: able to clearly articulate technical information to internal and external customers
  • Teamwork: able to work effectively in a team environment
  • Technical learning: able to learn new skills and knowledge quickly
  • Focused on development and continuous learning
  • Accountability and dependability
  • Decision making and judgment
  • Ability to plan and organize daily schedule and workload appropriately

Job Duties & Responsibilities:

The Bench/Field Technician is responsible for:

  • Install, troubleshoot, repair, and maintain SciCan equipment
  • Provide phone support to customers and maintain customer satisfaction
  • Build strong relationships with customers, provide world class support
  • Provide feedback to R&D, sales team, other departments as required
  • Attend platform meetings and collaborate with different division & teams
  • Demonstrate a sense of urgency in the resolution of customer issues
  • Document service actions by completing reports, logs, and forms
  • Learn new products and cross train effectively within the department
  • Deliver training to dealer technicians and others as required
  • Comply with SciCan’s safety policies and hospitals’ safety policies
  • Thoroughly study all product materials, including Operator’s and Service Manuals, bulletins, department SOP’s, etc. and adhere to them when performing service on SciCan’s products
  • Report technical issues and provide input into their resolution
  • Attend technical and other training sessions at SciCan and at Suppliers’ premises
  • Comply with SciCan’s policies and procedures

Educational and Experience Requirements:

  • Electronics Engineering Technician Diploma/Computer Discipline; or equivalent work experience
  • Minimum 3 years of related work experience in a technology repair setting
  • Ability to read schematics and technical drawings
  • Ability to perform presentations via video or in-person
  • Experience in the use of all associated test equipment, including multimeters
  • Soldering skills
  • Strong oral and written communication skills
  • Ability to work well in a team setting and to build both internal and external relationships
  • A high level of attention to detail and a commitment to accuracy
  • Strong knowledge of computers and related software, including Microsoft Office
  • Valid driver’s license
  • Ability to travel as necessary for training and field service calls
  • Fluency in French language is an asset
  • CET technical certificate is an asset
  • Ability to perform physical work/lifting