Job Summary

This position is responsible for providing technical support to COLTENE SciCan Dental / Medical customers. General responsibilities include (but are not limited to); repair customer units, provide phone/email support, support installations, perform preventative maintenance, provide repair estimates, participate in technical discussions, and deliver training as required.

Core Competencies:

• Customer focused: dedicated to meeting customer expectations and requirements
• Ability to troubleshoot analyze and apply logic to solve difficult problems with effective solutions
• Communication: able to clearly articulate technical information to internal and external customers
• Teamwork: able to work effectively in a team environment
• Technical learning: able to learn new skills and knowledge quickly
• Focused on development and continuous learning
• Accountability and dependability
• Decision making and judgment
• Ability to plan and organize daily schedule and workload appropriately

Job Duties & Responsibilities:

The Bench/Field Technician is responsible for:

• Install, troubleshoot, repair, and maintain SciCan equipment
• Provide phone support to customers and maintain customer satisfaction
• Build strong relationships with customers, provide world class support
• Provide feedback to R&D, sales team, other departments as required
• Attend platform meetings and collaborate with different division & teams
• Demonstrate a sense of urgency in the resolution of customer issues
• Document service actions by completing reports, logs, and forms
• Learn new products and cross train effectively within the department
• Deliver training to dealer technicians and others as required
• Comply with SciCan’s safety policies and hospitals’ safety policies
• Thoroughly study all product materials, including Operator’s and Service Manuals, bulletins, department SOP’s, etc. and adhere to them when performing service on SciCan’s products
• Report technical issues and provide input into their resolution
• Attend technical and other training sessions at SciCan and at Suppliers’ premises
• Comply with SciCan’s policies and procedures

Educational and Experience Requirements:

• Electronics Engineering Technician Diploma/Computer Discipline; or equivalent work experience
• Minimum 3 years of related work experience in a technology repair setting
• Ability to read schematics and technical drawings
• Ability to perform presentations via video or in-person
• Experience in the use of all associated test equipment, including multimeters
• Soldering skills
• Strong oral and written communication skills
• Ability to work well in a team setting and to build both internal and external relationships
• A high level of attention to detail and a commitment to accuracy
• Strong knowledge of computers and related software, including Microsoft Office
• Valid driver’s license
• Ability to travel as necessary for training and field service calls
• Fluency in French language is an asset
• CET technical certificate is an asset
• Ability to perform physical work/lifting

Job Summary

The Dental Sales Representative is part of our North America Sales team covering assigned geographic areas. In this role, the Dental Sales representative will report directly to the Regional Sales Manager–SciCan Canada and is responsible for the revenue growth of our products.

Core Competencies:

• Communication
• Customer Focus
• Computer Skills
• Teaching and Educating
• Autonomy
• Continuous Learning
• Teamwork
• Time Management
• Accountability and Dependability
• Ethics and Integrity

Job Duties & Responsibilities:

The Dental Sales Representative is responsible for:

• Collaborate with dealers and end-user organizations on a regular basis to keep them trained and educated about products and programs. This will include in-service training at end-user dental facilities.
• Co-travel with dealer representatives who have established relationships with the dental offices.
• Responsible for achievement of sales quota in assigned territory.
• Manage and grow DSO’s and Educational facilities.
• Provide follow-up and support to dealer representatives/end users.
• Hold business meetings with local dealer Branch Managers to support and increase sales growth.
• Manage customer base through Zoho CRM
• Manage expenses, budgets, and inventory.
• Participate in regional and local industry and training events, including meetings and trade shows.
• Overnight travel requirement is 25-35%
  Must be able to travel Internationally and in the US and within Canada as required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and/or ability needed to successfully perform the job.

• Bachelor’s degree (preferred but not essential)
• At least 2 years of sales experience preferred.
• Experience in the dental industry (preferred but not essential)
• Excellent verbal and written communication/presentation skills
• High level of organizational and time management skills, with the ability to work with minimal supervision.
• Customer Focused with the ability to manage and maintain expectations.
• IPAC experience (preferred but not essential)
• Computer literacy
• Valid Driver’s License.
• Ability to travel internationally and in the US and within Canada as required.

Working Conditions:

While performing the duties of this job, the employee works primarily in a home office environment and travels on a regular basis to dental offices and dental dealers. The noise level in the work environment is quiet to moderate. This is a full-time salaried position working 37.5 hours per week, with hours of work and days scheduled determined by the Regional or District Sales Manager. Special circumstances such as off-shift and weekend work will occur on occasion. This position requires moderate travel.

Physical Requirements:

While performing the duties of this job, the employee is primarily sitting for prolonged periods of time. Extensive standing, walking, or bending will occur at trade shows and exhibitions. Prolonged periods of concentration and focus are required along with adequate interpersonal skills and the ability to deal with the stress of time restraints. The employee is required to use hands and fingers to handle or feel objects; reach with hands and arms; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. This position requires regular and consistent attendance either in the home office or at dental offices and trade shows.